Email signatures
Three templates, in increasing degrees of formality. Pick the one that fits the thread; switch if the thread switches. Do not invent a fourth without proposing it in #brand first.
Standard — internal & routine external
Formal — counsel, press, investors, partners
House — for messages going out under hello@, support@, billing@
Notes: italicize the name (or wordmark) but nothing else. Keep three to five lines. Do not include a quote — the personas have their own; ours do not need one. Do not include "Sent from my phone" footers; if you are responding from a phone, the recipient will figure it out.
Out-of-office voice
OOO replies are brand surfaces. They are read by people who needed something from you and didn't get it. Treat them accordingly.
Standard OOO — out for the day
OOO — out for the week
OOO — on leave (extended)
Notes on the OOO voice: "I am in a scene" works because everyone reading it from the team knows what it means and everyone reading it from outside the team is welcome to interpret it however they like. We do not explain the joke. "The floor is enforced through outages, including mine" is the longest-form OOO line — use it only for genuine leave, and only when the team is covering reliably. It echoes the principles page deliberately.
Adjacent voice surfaces
Calendar event titles
Use specifics: "Quarterly memo review · Maxine" rather than "meeting". The format follows the persona detail page convention — kicker, persona, brief description. Calendar surfaces are seen by the subscriber every Sunday night; treat them as brand exposure.
Slack-status emoji + text
Examples: "📕 in a scene", "📕 writing the memo", "📕 candle". The book emoji is the team convention for "do not interrupt"; the text is informational. Do not use a clock emoji; we are not on a clock.
Friday call sign-off
The standard: "That's the week. Aftercare yourselves." The implied joke is that aftercare is structural and we are extending it from product to team. Subscribers who have been with us awhile have started saying it back; this is fine.